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FAQ
Do you offer international shipping?
Yes, we offer international shipping to many countries. During checkout, you can select your shipping destination, and we will provide the available shipping options and costs.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your order on the shipping carrier’s website.
Can I return or exchange a toy?
We offer a hassle-free return and exchange policy within 30 days of purchase. If you’re not satisfied with your item, simply contact our customer service team, and we’ll help you with the process.
How can I contact customer support?
You can reach our customer support team via email at support@rainbowpanda.com or through our live chat feature on the website. We are here to help you with any questions or concerns!
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.